The Global Services Portfolio team is an essential enabler for Global Services and strategies to simplify and converge services offerings to help customer achieve their outcome. The team focuses on customer outcome-based services, defining comprehensive plans to support the technology along lifecycle and along the customer journey.The Services Product Manager, reporting to the Director of Global Services Portfolio, has ownership and accountability for the specification, design, engineering, and overseeing the effective deployment of post-sales service offerings capabilities to support our business. This role will partner with Business Unit (BU) leadership, Product R&D and Services to deploy services complementary of BUs technologies to enable customers achieving the desired outcome successfully and optimizing business profitability for BUs and the company.A successful BU Services Engineering Product Manager will design and implement service capabilities which are easy to sell, easy to deliver outcome based made valuable contributions to customers, and add to BUs’ profitability.In this Role, Your Responsibilities Will Be:
Conducts regular services business updates for essential team members including BU’s leadership, Services leadership, and quarterly ELT updates.
Conducts research on user experience and needs, current market trends and general functionality to better understand the specifications of applicable services.
Brings together & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and return on investment.
Create saleable service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
Incubate and validate services designs in collaboration with Services Validation Engineers. This includes delivering the service to a limited set of customers.
Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
Responsible for sunsetting services by supporting such decision and implementing the retirement of applicable services.
For This Role, You Will Need:
5+ years of services delivery, services product management or equivalent
3+ years in the T&M or Control and Automation or relevant high-tech industry.
Demonstrated success in driving cross-functional alignment and execution.
Strong executive-level communication and presentation abilities.
English Language Proficiency with effective oral and written communication skills.
Travel – 20% to global Services sites and customer locations as needed.
Preferred location: Austin, Costa Rica, Europe
Our Offer To You:
Health Benefits
Retirement Plan
Paid Time off
A collaborative and innovative work environment that values creativity and growth.
Opportunities for professional development and career advancement.
The chance to join a team that is transforming industries with innovative technology.
We are an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.
WHY EMERSONOur Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.Work AuthorizationEmerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerEmerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .ABOUT EMERSONEmerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!No calls or agencies please.Requisition ID : 24010001Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
