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The best Assembly Tech/ Customer Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Representative can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
18 years or older
Available to start immediately
Job Types: Contract, Full-time
Benefits:
Employee discount
Flexible schedule
Schedule:
8-hour shift
Day shift
Monday to Friday
Weekend availability
Supplemental pay types:
Bonus pays
Ability to commute/relocate:
Brandon, FL (Preferred)
Education:
High school or equivalent (Preferred)
Work Location:
Multiple locations
Work Remotely:
No
