Customer Service Representative for Manufacturing Company
Responsibilities:
Customer service: Respond to customer inquiries and concerns in a professional and timely manner
Data Entry: Enter customer orders into the company's software system
Product knowledge: Develop a thorough understanding of the company's products
Problem-solve: Identify and resolve customer issues, and escalate complex problems to management if necessary
Communication: Communicate with customers through phone and email
Customer records: Maintain accurate records of customer interactions and inquiries
Collaboration: Work with other departments to resolve customer issues and improve processes
Sales: Explain the benefits of additional products and services to customers
Some essential qualities for the position include:
Strong communication skills
Patience
Problem-solving skills
Attention to detail
Multitasking ability
Teamwork
