Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.Who We Are: Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)What We Offer: The Advanced Inside Sales Representative - Prospecting role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule, and amazing benefits.What You'll be Doing:As an Advanced Inside Sales Representative - Prospecting, you'll be managing our prospecting function for Wolters Kluwer CT Corporation and are the frontline for incoming inquiries. Your primary responsibility is providing marketing qualified leads to assist sales personnel in meeting or exceeding their sales goals. Your time will be spent vetting, qualifying and prospecting new customers for sales. Prospecting activities include learning and staying informed on the complex and comprehensive CT suite product line; updating the sales CRM database (salesforce.com); managing time and resources effectively; representing Wolters Kluwer within the industry and territory; and contributing to sales marketing campaign planning and lead generation activities. This position requires excellent communication skills (oral & written) and the ability to work effectively and efficiently. This role plays a critical part in our sales cycle, being the first point of contact with our potential future clients.If you have an interest in being a very valued member of our sales team, would enjoy talking with new potential clients, and working with a strong sales team, we strongly encourage you to apply and look forward to talking with youKey Tasks:
Provide customer sales qualification by fielding inbound telephone, web and email activity coming from the CT websites and route the requests to the appropriate internal teams
Outreach and campaign follow-up to new customers (“prospects”) and existing customers
Cross-sell/upsell of new solutions to existing CT subscription customers as directed
Supporting and assisting with CT subscription renewal motion
Vetting, qualifying and prospecting new customers for sales.
Learning and staying informed on the complex and comprehensive CT suite product line
Updating the sales CRM database (salesforce.com)
Managing time and resources effectively
Representing Wolters Kluwer within the industry and territory
Contributing to sales marketing campaign planning and lead generation activities
Manage and maintain the prospector inbound web form queue in Saleforce.com
Comply with all lead-management-related service-level agreements
Conduct customer/prospect account research (web, D&B, Top LF, Global top 2000) to identify and warm up new opportunities for the sales team
Generate marketing qualified sales leads via outbound call and/or email initiatives. Outbound lists include, but are not limited to marketing campaign follow-up, event registration, etc.
Regularly check-in with sales managers to gather feedback, help create reports and improve the prospecting workflows
List compiling, clean-up and preparation for prospecting team activities
Scheduling customer meetings for sales
Manage incoming communications to the prospector mailbox.
You're a Great Fit if You Have/Can:
Associate degree or equivalent experience
1-5 years telemarketing and/or inside sales experience
A proven track record of strong client relationships.
Excellent client service skills.
Excellent written and verbal communication skills
Experience in the legal services industry
Demonstrated ability to meet and/or exceed determined activity quotas.
Experienced CRM User (salesforce.com preferred)
Strong Excel skills
A proven track record of strong client relationships
Go into and are located within 50 miles of one of our CT offices, to work a hybrid schedule (Office locations: Contact Wolters Kluwer | Wolters Kluwer (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm) )
Also Helpful if you have/know:
Salesforce.com
Dunn & Bradstreet
Hoovers
Microsoft Teams
Other Knowledge, Skills, Abilities or Certifications:
Tele-sales solutions selling techniques
Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
Experience with Salesforce.com,
Experience with IVR/VOIP phone system preferred
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BethedifferenceHybrid Office Locations:AZ-PhoenixCA-GlendaleCA-TorranceCO-DenverCT-GlastonburyDE-WilmingtonFL-TampaGA-KennesawIL-ChicagoIN-IndianapolisKS-WichitaMA-WalthamMD-BaltimoreMN-MinneapolisMN-St CloudMO-ClaytonNY-BabylonNY-ColonieNY-New YorkOH-ColumbusOH-HudsonPA-PhiladelphiaTX-CoppellTX-DallasTX-HoustonUSA-WI-MadisonAdditional Information:Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.htmlDiversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.Compensation:Target salary range CA, CT, CO, HI, NY, WA: $61,650-$85,200This role is eligible for Commission.Additional Information :Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
