Location: Virtual, BUT must be commutable to any of the following office locations:
Oriskany, NY
Tampa, FL
Cary, NC
Aurora, IL
Bloomfield, CT
CANDIDATES WILL BE REQUIRED TO GO INTO THE OFFICE ONCE A MONTHRole Value Proposition: Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will investigate group disability claims and makes determination on claims settlement within authorized guidelinesKey Responsibilities:· Supervises team of claim specialists handling a combination of Absence, ADA and Paid Leaves.· Manages workflow; screens and distributes work based on skill level.· Ensures adherence to performance standards, resolves client service issues, and maintains data integrity.· May review, record, and analyze data to make claims settlement determination.· Performs other related duties as assigned or required.· Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and developmentEssential Business Experience and Technical Skills:Required· 5+ years of Insurance Experience· Experience with Federal and Statutory paid and unpaid leaves as well as ADA· Must be able to communicate clearly and effectively, both written and verbal· High School DiplomaPreferred· 5+ years of Disability Insurance/ADA/FMLA experience· Excellent analytical, decision making and problem-solving skills· Highly self-motivated· Bachelor’s DegreeEqual Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.
