02 Sep 2021
Florida, Tampa bay area, 33601 Tampa bay area USA


Required Experience:

- 7+ years' experience in cloud provision and operational support.

- Deploy, manage, and operate scalable, highly available, and fault-tolerant systems on AWS

- Implement and control the flow of data to and from AWS.

- Select the appropriate AWS service based on compute, data, or security requirements.

- Experience with Chef configuration management and migrations.

- Managing and creating chef cookbook recipes and environment updates.

- Experience with Version Control System like GitHub.

- Migrate on-premises workloads to AWS.

- Create and maintain highly scalable and fault tolerant multi-tier AWS and Azure environments spanning across multiple availability zones using Terraform and CloudFormation

- Experience in Data management and security.

- Experience in System scaling and availability.

- Experience in Identity and authentication services.

- Experience in Networking and Virtualization.

- Hands on System monitoring and diagnosis like App Dynamic, Splunk and Grafana.

- Hands on experience in container based technologies Kubernetes, Docker and ECS.

- Experience with Chef configuration management and migrations.

- Experience with Big-IP F5 load balancer platforms including setting up pools, VIPs, data groups, layer 7 routing.

- Strong analytical, problem solving and project management skills to deliver projects on time with quality and abilities of maintaining excellent customer relations.

- Experience in PCI vulnerability process involvement and implementation procedures.

- Experience working in a production environment with minimal to no downtime allowed.

- Investigate, troubleshoot, and resolve Middleware products.

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To provide support for on call escalations and doing incident and problem management

(3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team

(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

(5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives

(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans."

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