Consumer Experience Analytics & Insights Analyst SeniorLocation: This position will work a hybrid model (remote and in office 1 - 2 days per week). Ideal candidates will live within 50 miles of one of our Pulse Point locations in Indianapolis, IN, Tampa, FL, Atlanta, GA, Des Moines, IA, Mason, OH, Grand Prairie, TX, Houston, TX, Norfolk, VA, Richmond, VA., Waukesha, WI.The Consumer Experience Analytics & Insights Analyst Senior is responsible for coordinating and consolidating various impact analyses for management reporting.This is a unique opportunity to be part of team that is creating transformational change for our consumers and elevating our role to become our members’ lifetime trusted health partner.Elevance Health’s Chief Experience Office is looking for a leader with technical analytics skills, problem solver to lead consumer experience analytics and bring data-driven insights that will improve our consumers' experience.How you will make an impact:
Consolidates and prepares executive summary reports for various business segments in the SBU for top management decision-making.
Experienced with technical analytics skills, problem solver to lead consumer experience analytics and bring data-driven insights that will improve our consumers' experience.
Analyzes and designs solutions to address varied and highly complex business needs.
May collaborate with businesses and technical areas to implement new or enhanced products.
May require strong knowledge of products as well as our internal business models and data systems.
May coordinate with external audits as appropriate.
Acts as the central contact with internal departments and external auditors.
Minimum Requirements:Requires a BA/BS degree in Statistics, Economics, or Business Administration and minimum of 8 years of relevant experience; or any combination of education and experience which would provide an equivalent background.Preferred Skills, Capabilities, and Experiences:
Experience providing leadership in evaluating consumer data of complex organizations strongly preferred.
Excellent leadership, problem solving, organizational, planning, presentation and interpersonal skills strongly preferred.
Ability to work independently and draw up plans to address issues/concerns strongly
preferred.
Ability to perform and manage SQL queries preferred.
Ability to understand and demonstrate knowledge and expertise on complex data layers, dimensional models and analytic products preferred.
ANOVA experience preferred
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
