Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title and SummaryCustomer Success AssociateOverviewDynamic Yield, by Mastercard is looking for an experienced Customer Success Associate for the QSR vertical (Quick Service Restaurants). This role sits at a critical juncture between our sophisticated software and client success. This role is for someone who understands the ins and outs of technical data, has great customer relationship-building skills, and can match product capabilities to customers’ business needs.Customer Success Associates on this team assist in distilling complex data into meaningful and actionable information. Program management is critical for our Customer Success Associates, as they must connect across internal teams, third-party vendors, and client stakeholders to facilitate the delivery of tactical business initiatives. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.Our QSR target customers are some of the biggest in the world. This requires, on top of the above, complex relationship building and meeting the complex requirements of these enterprises.Role: Assist in client project management helping with deliverable definitions, detailed deployment timelines, status communications, project success criteria, issue mitigation, and issue resolution Perform operational tasks such as assisting in campaign setup, preparing meetings and call notes, and following up with clients Help manage delivery of services between clients and Dynamic Yield to power live A/B tests and experiences Support the Customer Success Managers in analyzing business trends and strategic planning of business initiatives Partner with Dynamic Yield’s data analysts, engineering, and product development teams to produce business value and coordinate tasks Communicate project status and issues internally across multiple organizational levels Own outcomes including risk management and mitigation, and client value realization Learn and grow knowledge of personalization, A/B testing, digital strategy, digital conversion optimization, and digital marketing.About You 1-3 years of work experience in eCommerce, customer success, technical account management and/or project management experience Strong project management skills and an ability to multitask Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills Strong desire to learn and grow within a fast-paced business environment Excellent verbal and written communication skills, with excellent presentation skills Strong interest in digital technology Ecommerce technology (e.g. CMS, Web Analytics, Email Marketing) experience, knowledge, or aptitude a plus Ability to work well either independently or with cross-functional teams, at multiple organizational levels Must be fluent in English Tableau (or other BI tool), SQL, and/or data analysis experience - advantageBase Salary: $75,000-$85,000Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonableaccommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
