OverviewThe Employee Relations HR Ethics Office Liaison Analyst performs critical tasks supporting the management of Citi’s global processes to address escalated Human Resources and Employee Relations issues. The position is responsible for database management, including issue categorization and distribution, along with maintaining responsibility for compliance procedures and limited reporting/analysis of data. The role reviews all concerns received, updates applicable databases, escalates concerns as needed, and provides support to a global network of Employee Relations and Human Resources professionals.Successful candidates will have strong organizational and communication skills along with a strong attention to detail. In addition, the position operates in a rapidly moving environment that requires management of multiple priorities and the flexibility to quickly adapt to change.Job DescriptionCase & Database Management
Maintain Employee Relations database of assigned matters consistent with ER documentation requirements to ensure data integrity and timely updates
Enter/update matters as needed to correctly reflect the following within the required timeframes:Matter categorization and level, Organizational detail (GOC), Complainant and Subject detail, Investigator and HR Legal detail, Allegations raised regarding each subject, Upload all matter submissions and any other relevant documents as needed
Update the Case Managment System (CMS) as needed and escalate any data feed issues
Identify and escalate matters requiring additional review or special handling
Make initial assignment of matter categorization and level
Determine proper distribution of newly received matters based on business, cluster, and subject matter
Distribute matters to appropriate recipients and update database with assigned investigator
Process the closure of matters, as applicable, once all required approvals are obtained
Anti-Retaliation Oversight Group (AROG) Administration
Track and apply sampling methodology to identify matters selected for presentation to AROG
Coordinate scheduling of selected matters
Take meeting minutes of AROG discussion and decisions
Ensure required follow-up actions are completed and close cases as applicable
Reporting and Analysis
Produce and respond to reporting requests from relevant stakeholders (Ethics Office, HRRC, ER Cluster Heads, etc.), including case step reports and aging data
Reconcile ER data with Ethics Office reports
Draft presentations to display analytical information related to case volumes and types
Other
Build and maintain effective relationships with key partners, resources and stakeholders
Respond to basic inquiries from investigators and the Ethics Office
Follow-up with investigators and cluster contacts on behalf of managers and/or the Ethics Office
Identify process enhancements and participate in project management of applicable initiatives
Requirements
Strong organizational skills and attention to detail while working in a rapidly moving environment with multiple priorities
Ability to maintain the highest level of confidentiality and work effectively with sensitive data
Strong oral and written communication skills
Ability to work independently and in a virtual team environment
Ability to apply sound judgment to resolve basic questions in sensitive and complex situations
Strong client focus to care for multiple partner populations with competing priorities
Proficient in MS Office Suite
Knowledge and experience with Excel formulas and functions
Experience drafting presentations in MS PowerPoint
Basic knowledge of Human Resources principles and employment policies
Preferences
Experience with Human Resource Information Systems (CMS / Service Now a plus)
Experience drafting database queries
Experience with basic statistical analysis and report development
Education:
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:Human ResourcesJob Family:Employee RelationsTime Type:Full timePrimary Location:Tampa Florida United StatesPrimary Location Full Time Salary Range:$56,020.00 - $78,180.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Jul 19, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
