Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.As an Enterprise Client Delivery Manager in Omnichannel & Biometrics, you will work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.Job responsibilities
Leads end-to-end product delivery processes for our clients including intake, dependency management, release management, product operationalization, delivery, feasibility decision-making, and product delivery reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of client rollout activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Accountable for the overall success of all Merchant Implementations into market from the Sales cycle through implementation and into production rollout. Overseeing sales and discovery activities, technical requirements gathering, onboarding and other implementations activities, pilot, and device rollout
Responsible for all reporting, monitoring and tracking on all project status, tying to printed revenue. Accountable for escalating matters early and often to keep implementations on track to meet the merchant's expectations
Lead and drive all components and dependencies associated with the merchant's implementation including additional components beyond what JPMC is providing. You will be the primary POC and accountable to all stakeholders, including the merchant throughout the product delivery lifecycle
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Strong project and program management with expertise in technical and business project management
Experienced in customer facing roles and able to efficiently draft up delivery plans and execute effectively with resources within timelines specified and budget
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
Experience with managing omnichannel payment solutions
Knowledge in card present and card not present shopper journeys, use cases, fulfillment and onboarding requirements
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
