Summary:
Employee’s level and pay will be dependent on their level of experience, knowledge, and capabilities.The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.
What You'll Do:Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriateAssist outside sales personnel by processing priority transactionsUtilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customersProspect for new accounts within a specified geographical territoryManage a defined customer base and establish and maintain customer relationshipsLearn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysisProcess product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycleGather and report to management information regarding the company, competitors, pricing, products, and current and future market trendsParticipate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledgePursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sourcesOther duties as assigned
