NAM-US-Production Support

NAM-US-Production Support

02 Sep 2021
Florida, Tampa bay area, 33607 Tampa bay area USA

NAM-US-Production Support

Vacancy expired!

Production Support/Maintenance

Location: Tampa, FL

Contract to Hire - 6 months.

Will convert to perm at the $110-125k range

Manager notes:

MUST have OpenShift (must have used within the last 3 years), and know SQL (joins, queries, simple SQL).

MUST have enough experience in application support with responsibilities coordinating senior stakeholders and coordinating issue resolution.

Technology Skillset :

  • ECS/OpenShift Kibana Oracle DB Bigdata - Impala, Arcadia Oracle DB app/prod support role

  • Ensure that any Sev1/Sev2 outages are clearly communicated to senior management via the support template in non-technical language

  • Act on automated alerts for threshold breaches that are notified to L2 queue to ensure action is taken swiftly

  • Representation of customer issues on triage meetings

  • Perform resolutions where feasible and perform Root Cause Analysis (RCAs), post-mortems before transferring the issues/incident to L3

  • Analyze and identify manual tasks that can be automated

  • Analysis and follow-ups of systemic or long-running issues/processes

  • Liaison and manage relationships with other teams including L3, Technology partners/STEs and datacentre

  • Continuity of Business testing(COB) coordination and execution of the test plans

  • Define additional monitoring or other alerts in order to notify of problems, incidents, or SLA breaches

  • Periodic reviews and updates on Production Assurance documentation (e.g. run book, knowledge database)

  • Perform regular/periodic threshold reviews to ensure the infrastructure is not nearing maximum capacity restraints for space, memory, cpu etc

  • Perform sanity technology/functional(if applicable) checkouts after releases, maintenance or upgrades Worker Classification CO - Contractor

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