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DescriptionThe Senior Business Systems Analysis Professional performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Senior Business Systems Analysis Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.ResponsibilitiesThe Senior BSA plays a key role in helping to determine the strategy and assessing capabilities to advance and improve Humana’s digital service experience. This is done through researching industry trends on leading digital experiences, analyzing Humana’s current state experience, and identifying opportunities to improve the processes and technology. The BSA will build business cases and estimate the value of solutions by working with key operational, technical and experience owners across the enterprise.
Researches best business practices within and outside the organization to establish benchmark data.
Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on improved customer experience, increased productivity and reduced cost.
Develop business cases to articulate needs for action and standing up initiatives
Document and assess current state and future state experience and processes
Assess impacts and alignment w/ department, channel, and organizational goals
Use data and insights to identify customer needs, pain points, and opportunities
Define outcomes that align to Humana’s and customer’s value
Prioritize initiatives based on business value
Tell stories with data/infographics
Determines how new information technologies can support re-engineering business processes.
Evaluates procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
Evaluates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
Required Qualifications
Bachelor's degree or equivalent experience
5 or more years of Business Analysis experience
Experience building business cases and influencing decisions
Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation
Knowledge of Systems Development Life Cycle
Experience in problem analysis and process
Experience working in Agile environments
Comprehensive knowledge of all Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
MBA or other Advanced Degree
Experience working with data (SQL, Excel, Power BI, Python)
Six Sigma certification
PMP certification
Demonstrated experience with process documentation and re-engineering
Scheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.
