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For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.Additionally, to achieve breakthroughs that change patients' lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.Why Patients Need You:At GBS, we make it possible to enable breakthroughs that change patients' lives. Whether you are driving operational initiatives or liaising with others, your contribution in this role will help GBS achieve our best in class, trusted partnership and great place to work goals and outcomes.Role SummaryThe Global Business Services (GBS) Global Business Operations Lead is responsible for the implementation and effective execution of GBS global business and operational initiatives. The role has a strong focus on the elevation of our Growth and Development initiatives and execution of a strong great place to work strategy to sustain our GBS Culture, effective governance and driving efficient business operations. This role chairs and drives progress in key GBS cultural councils including the DEI Council, Onboarding and Recognition. The role reports to the Director of Strategy & Operations and works closely with senior leaders across the organization. Key to success of this role will be the implementation of simple solutions to embed and align Enterprise, GBS and team initiatives that further our efforts to achieve Best in Class performance, Trusted Partnerships and exceptional customer experiences as well as a Great Place to Work for all colleagues.GBS Great Place to Work Talent Strategy: Development and alignment of GBS Cultural plan to deliver a Great Place to Work for all Colleagues
In partnership with People Experience (PX) lead the development and execution of the GBS Culture Plan globally including alignment with Make it Possible Great Place to Work teams & progress reporting to the GBS Leadership Team
Led the execution, end-to-end reporting, and action planning of the GBS all colleague annual Place to Work Survey
Chair the DEI Council, provide reporting and lead various focused DEI initiatives
Support the GBS Growth council on key programs like Peer Coaching and the adoption of Pfizer Learning Academy (PLA)
Support GBS Site and virtual visits across our six strategic locations
Talent Incubator: Support Talent Incubator Program across GBS and expansion opportunities
Execute launch of new talent incubator, including promotion of program to managers and colleagues by creating compelling communications
Manage project calendar, drive meeting agendas
Lead metrics reporting to measure success of program
Support the annual development programing for colleagues and managers including best practices and networking
GBS Training & Onboarding : Implementation of the GBS Global Training Curriculum including:
Management, planning and execution of all new colleague hire welcome sessions and global training sessions
Development of a GBS Customer Focus Week to support training and discussions to develop a customer and business partner mindset in GBS
Leadership Engagement: Elevate leadership engagement and commitment at the global, tower and regional level.
Execution of monthly one-page global GBS report out for GBS leaders
Development of engaging and inspiring Leader Forum's agenda including end-to-end execution and socialization of follow-up key messages
Ownership of Leading in GBS Teams/other Communication Medium including maintenance of extended leaders' distribution list and updates for GBS Leaders
GBS Communications and Change Management : Support the development of strategic communications to inform and drive engagement within the organization.
Lead change management on key strategic initiatives in GBS
Support the planning of content for GBS LT Strategic Forums and GBS Wide Global Forums in partnership with PX
Evolve the GBS Story and Make it possible strategic intent
GBS Governance & Operational Planning: Supporting the execution of our GBS Governance and Operational Planning Commitments:
Create leadership team meeting agendas and associated materials
Development, socialization and reporting of GBS Annual Global Priorities and timeline
Supporting the planning of content for GBS LT Strategic Forums and GBS Wide Global Forums including maintenance of GBS Global Calendar of Events in partnership with GBS Comms & PX Team Support the development of GBS plans and lead the execution of key management initiatives & ad hoc projects
Other skills:Exceptional written communication skills
Excellent presentation and PowerPoint skills
Ability to work under tight deadlines and fast pace in a rapidly changing environment
Ability to proactively make strategic connections across the organization and identify opportunities to simplify or implement creative improvement solutions
Energetic self-starter; self-directed, with impeccable attention to detail.
Quick thinker and ability to navigate ambiguity and synthesize a large amount of data to provide simple and easy to understand processes and messaging
Must be a strong leader and analytical thinker
Basic QualificationsBachelor's degree
7+ years' experience in strategic, operations, communications, change management or customer facing roles including project management experience
Business and strategic planning experience
Demonstrated experience in taking detailed analytics / information to synthesize into simple business and communications strategies and solutions
Experience in navigating a large, global organization and create an effective network of colleagues across levels
Preferred QualificationsAdvanced degree
Experience with Pfizer internal social medial platforms (intranet and Teams etc.)
Other Job Details:Last day to apply: March 3, 2023
Must be able to work in assigned Pfizer office location 2-3 days per week, or as needed by the business
Candidate should expect average travel to other locations depending on project activities and related requirements to support activities, including business meetings and workshops.
Relocation assistance may be available based on business needs and/or eligibility.Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.Continuous Imprv and Proj Mgmt
