ABOUT THE TEAMCash Services is an enterprise-wide utility providing financial integrity and efficiency through comprehensive payroll management, strategic cash flow optimization and robust payment capabilities controls, empowering our organization to thrive and our employees to succeed.Payment Controls Operations, as part of Cash Services, is responsible for enabling a framework for movement of funds risk and portfolio governance oversight for Citi. Leads strategy and initiatives to implement new or enhanced governance processes and enable operationalization of enterprise-wide standards.Key Responsibilities:
Drives re-engineering and productivity enhancements, development of new management routines, etc. Design and implement process or program management routines (scheduling, agenda, content, etc.).
Oversees the development, implementation and application of operational risk policies, technology and tools, and governance processes to create lasting solutions for deliverables on movement of funds governance as a core enterprise capability.
Builds and enhance a more robust risk management framework for movement of funds, or its related processes, working in coordination with support functions.
Research, document and exports best practices and common risk, controls, and corrective actions through Framework Papers
Drives consistent process in development and rollout of Business and functional area plans related to movement of funds.
Designs, drives and performs in-depth strategic reviews of key issues and needs, and formulate recommendation with ability to fully drive implementation.
Defines, manages, and reports key business metrics gathering information from support areas and staff.
Act as escalation point centrally to communicate and escalate reviews, concerns, and breaches.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
Qualifications:
10+ years relevant experience
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
Third Party Oversight/Vendor Oversight experience preferred
Consulting experience is a plus
Ability to synthesize information (on framework, operating models, approaches, target plans we are developing) for various levels (management); and ability represent it with various degrees of granularity.
Experience with stakeholder management or cross functional teams.
Demonstrated leadership, relationship management and influence management skills
Self-motivated and accountable
Excellent communication skills – verbal & written.
Strategic mindset with the ability to think critically, solve complex problems, and drive innovative solutions through practical outcomes.
Ability to be responsible for a strategy, process, or control portfolio
Experienced in Movement of Funds / Payments Operational Risk.
Processing mapping, Processing Risk, Management Control assessments.
Education:
Bachelor’s/University degree, Master’s degree preferred
Job Family Group:Risk ManagementJob Family:Operational RiskTime Type:Full timePrimary Location:Tampa Florida United StatesPrimary Location Full Time Salary Range:$130,880.00 - $196,320.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Mar 06, 2025Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
