Do you enjoy servicing clients? You have found the right team!As a Technical Implementation Manager in the Technical Implementations team, you will lead the client through the technical process of setting up and/or testing of inbound or outbound files. This entails providing guidance to clients on product capabilities, gathering and documenting requirements, analysis and expertise with various file formats, coordinating testing with back offices, explaining test results to clients, requesting production migration, assisting with production verification, and handover to Service/Production Support. You will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. Initial support focus will center on regression test support and low complexity projects, with growth opportunities for higher complexity products/format projects.Job responsibilities:
Conduct scoping meeting(s) with the client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
Attend and sometimes lead recurring project status meetings via conference call
Prepare Statement of Work outlining product implementation options and timeline
Use tracking tools and systems (e.g. Deal Manager, SharePoint) to document current project status, issues, and risks for all active projects
Establish test environments, validate file formats, execute file testing, coordinate back office testing, track test results, and assist client with issue resolution
Serve as an effective point of escalation on behalf of client
Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project team
Attend meetings and training as required to continue development and product knowledge
Provide support to colleagues when requested; become a subject matter expert for products supported
Attend pre-implementation calls with clients, Project Managers and Sales as needed
Identify and communicate process gaps and improvement opportunities; express willingness to own improvement initiatives
Required qualifications, capabilities, and skills:
Relevant banking/treasury, technology, and/or project management skills
Strong client servicing skills; client-facing experience
Experience using mainframe systems
Excellent verbal and written communication skills to both clients and internal partners
Ability to manage high work queue levels and effectively prioritize
Excellent analytical skills and attention to detail
Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate
Able to work in a collaborative team environment and partner with colleagues
Must be able to work independently with minimal supervision
Willingness to learn and adaptable to change
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
