You have technical ability, great written and verbal communication along with multi-tasking while delivering exceptional support to your clients, you have found the right team.As an Implementations Analyst within Identity Management Service Delivery, you will be responsible for supporting client requests for the Partner Key Management process, which involves the exchange of security credentials between internal and external clients to enable secure connectivity with Host-to-Host (H2H) and Application Programming Interface (API) services. These services are secure, electronic communications environments that offer a variety of connectivity and security options for any line of business in J.P. Morgan, leveraging industry-standard message formats, open network communications, and advanced security techniques to satisfy client requirements in accordance with J.P. Morgan IT Control and Security Policies.Job Responsibilities:
Validate and installation of keys and certificates submitted by clients for implementation or renewal
Submit accurate and comprehensive notation of requests while tracking through resolution
Research and respond to internal and external inquiries regarding the partner key management process
Partner with dedicated client service teams to ensure awareness and client engagement of impending expirations
Ability to escalate to management and process stakeholders to address issues with high sensitivity
Support the development and maintenance of team policies and procedures
Ensure client satisfaction and confidence in JPMorganChase products and services adhere to departmental standards
Required Qualifications, Skills and Capabilities:
Ability to work in a high-pressure environment with time-critical deliverables
Possess a control-oriented mindset to identify process control gaps and mitigate operational risk
Escalates issues and concerns in a timely manner with senior team and support resolution
Possess strong problem-solving skills to identify, understand and address operational and technical issues
Be self-motivated and self-managing, demonstrating sound judgment and effective decision making
Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization of work
Possess strong spoken and written communication skills, with the ability to translate complex technical information into simpler terms
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
