Scheduling Coordinator
Reports To: Operations Coordinator
Location: Tampa, FL (In-Office)
Compensation: $18/hour
Status: Full-Time
Schedule: Mon-Fri 7am-3pm
Review: 90-day performance evaluation with potential compensation adjustment
About the Role
At Donna’s Devoted Health Care (DDHC), we’re committed to making our clients’ Golden Years truly golden—and that starts with having the right caregiver in the right place at the right time. As a Scheduler, you’ll play a critical role in ensuring each client is matched with a caregiver whose qualifications, availability, and personality are aligned with their needs. You'll be the logistical mastermind that keeps our care delivery seamless, our caregivers empowered, and our clients supported.
This position requires high energy, fast thinking, compassionate communication, and an eye for detail. You must be flexible and calm under pressure—able to pivot quickly and maintain grace even when plans change suddenly.
Key Responsibilities
Scheduling & Staffing
- Coordinate and maintain daily caregiver schedules for all active clients.
- Ensure full shift coverage, adjusting promptly for call-outs and emergencies.
- Match caregivers with clients based on skillset, compatibility, and availability.
- Maintain proper documentation and input data for accurate payroll and billing.
- Communicate clearly and respectfully with caregivers, clients, family members, field nurses, and office staff.
Communication & Follow-Up
- Notify caregivers of schedule changes or new assignments.
- Respond to client and caregiver inquiries regarding schedule adjustments.
- Participate in the after-hours on-call rotation to resolve urgent staffing concerns.
- Escalate quality or behavioral concerns to case management or HR.
Attendance & Tracking
- Assist with tracking attendance, tardiness, call-outs, and patterns of concern.
- Support PTO and blackout date management within the scheduling system.
- Monitor hours worked and help prevent scheduling-related compliance issues.
Backup Care & Emergency Support
- Be prepared to provide or coordinate emergency in-home support if needed (non-routine).
- Maintain a basic understanding of DDHC care policies and procedures.
Qualifications
- High school diploma or equivalent required; some college or administrative training preferred.
- Minimum 1 year experience in home care or healthcare scheduling.
- Prior experience with scheduling platforms (WellSky, AxisCare, ClearCare, etc.) preferred.
- Professional demeanor, strong phone etiquette, and clear written/verbal communication skills.
- Excellent time management, multitasking, and problem-solving ability.
- Skilled in Microsoft Office Suite (Word, Excel, Outlook); general computer literacy a must.
- Ability to remain calm, courteous, and resourceful in fast-paced, changing environments.
- Current CPR/First Aid certification (or ability to obtain within 90 days of hire).
- Ability to pass Level II background screening.
Who Thrives in This Role
The ideal candidate is:
- Organized and thrives in high-volume, dynamic environments.
- Empathetic yet firm—able to deliver schedule changes with both professionalism and kindness.
- Solutions-oriented, with a knack for solving last-minute puzzles calmly.
- A team player, who values relationships, reliability, and the mission of client-centered care.
- Aligned with our core values:
- Gold Shines – You lead with compassion.
- Gold is Flexible – You adapt with grace.
- Gold Does Not Corrode – You lift others up.
Why Work at DDHC
We don’t just care for seniors—we care for our caregivers and coordinators, too. At Donna’s Devoted Health Care, we believe in:
- Creating a flexible work environment that respects your life outside of work.
- Encouraging growth and learning in every role.
- Upholding a positive culture where your efforts make a real difference every day.
Benefits
- Full-time hourly pay ($18/hr)
- Performance-based monthly bonuses
- Flexible work environment and collaborative culture
- Medical, dental, vision benefits
-Retirement and PTO options
How to Apply
Please send your resume and a short cover letter to Admin @ DDHCLLC.com
Subject: Scheduling Coordinator Application
