Lead Passenger Service Agent (Bilingual English/Spanish)
$19.00 per hour
TYPE: Full - Time |SHIFT TIMES: Schedule vary based on flight activities
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.
APPLY HERE TODAY:https://olivia.paradox.ai/co/QuantemAviationServicesLLC/Job?jobid=PDXQASLF00BFD1F-49EF-4D54-A3AE-392C57812FD322277482
Our employees receive the following, based on position and eligibility requirements:
Insurance - health, dental and life
401(k) retirement plan with company match
Employee Assistance Program
Employee discounts
Competitive wages
Flexible schedule
Advancement opportunities
On the job training
$300 referral bonuses - unlimited
DailyPay
Position Overview:
A Lead is a subject matter expert who coaches, motivates and guides operational work performed by their peers. Leads are responsible for monitoring and reporting any extraordinary performance or deviations from operational standards. As a passenger service agent, you will provide exemplary customer service to all airline passengers. You must also provide help and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.
Essential Duties and Responsibilities (Including but not limited t
Responsible for meeting and greeting passengers;
Will be responsible for ticketing, gate and jet bridge functions;
Must be professional and alert at all times;
Ensures all QAS and customer safety standards are met and maintained;
Ensure that all flights that Quantem loads and/or unloads operate on time;
Required Skills and Experience:
High school diploma or equivalent preferred;
Must be 18 years of age or older;
Maintain and treat all information as confidential;
Possess the tact to deal with all levels of employees and client representatives;
Must be able to read, write, understand and carry out instructions in English and Spanish;
Must be able to verbally direct and communicate in English and Spanish;
Proficient with Microsoft Office Suite or related software;
Impeccable attention to detail and organization.
Work Environment:
Indoor customer service environment;
Prolonged periods of standing, noise level may be excessive at times.
Physical Demands:
Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.
APPLY HERE TODAY:https://olivia.paradox.ai/co/QuantemAviationServicesLLC/Job?jobid=PDXQASLF00BFD1F-49EF-4D54-A3AE-392C57812FD322277482
