Full time position available for self storage facility.
Requirements:
Follow company sales process to solve customer storage needs.
Communicate to successfully move customers into the appropriate unit.
Computer skills to execute lease agreements.
Follow-up on all leads and reservations per company guidelines.
Provide excellent customer service and build rapport with customers face-to-face and over the phone.
Pro-actively manage customer complaints and resolve service issues. De-escalate problems to find appropriate solutions.
Accept and post payments, manage and balance cash drawer and petty cash, and make bank deposits per company guidelines.
Call past dues tenants in accordance with company collection process.
Prepare auction files for Owner review.
Perform Daily Checklist tasks including opening / closing procedures, check locks, tenant letters, print and analyze required reports, order supplies, and ensure proper merchandising standards.
Perform cleaning and light maintenance on property to ensure units are rent-ready, grounds are kept to company cleanliness standards, and office and bathroom are clean and presentable at all times.
Qualifications:
High School Diploma or GED equivalent.
Basic Microsoft Office: Word, Excel experience
Experience using software programs.
Strong communication and interpersonal skills.
Must be able to work independently and as a part of a small team.
Excellent problem resolution skills including the ability to use tact and diplomacy.
Valid Driver’s License and access to reliable transportation.
Ability to work Monday - Thursday 10:00 AM to 6:00 PM
Part time position - Friday 10:00 AM to 6:00 PM and Saturday 9:00 AM to 5:00 PM
