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MedX Solutions is looking for an IT Helpdesk Engineer to join our team.
We are a growing IT Managed Service Provider (MSP) with offices in the Tampa and St Petersburg Florida area. We help our clients realize technology improvements in their organizations, assist in regular maintenance and troubleshooting (help desk), and lead projects that touch upon all aspects of small to medium size business IT systems.
Our company's mission is to provide a holistic customer service focused approach to small business IT management and day to day IT help desk support. Our primary customer base is Medical, so understanding HIPAA regulations is very important.
About the Position:
This position encompasses a broad range of responsibilities. Our ideal candidate is a self-starter with experience in multiple aspects of IT support (desktop, server, network, cloud) and is very customer service focused. Customer service skills are VERY important to us.
We are looking for someone to join our helpdesk team to assist with remote support of end users. This is a level 1&2 helpdesk position located at our office in Safety Harbor.
Our clients span the range, but most are Medical offices and they rely on us for complete management of their IT systems, in addition to daily support. In this position you will help our clients with things like:
Day-to-day Help Desk support (Level 1&2)
Configuring new computers & setting up new users
Windows server & Active directory administration
VPN and remote Access support
Application troubleshooting
Phone system administration
Requirements:
2 years (minimum) desktop support experience
Bachelor's degree in IT Systems, Networking, Computer Science or similar fields (equivalent certifications considered)
Excellent communication skills
Ability to develop good rapport, enjoy working with people
Enthusiasm for technology and creative solutions
Work well independently with excellent written and in person communication.
Experience with the following technologies required:
PC:Experience supporting Windows 7-10 in domain and workgroup environments, Microsoft Office & Outlook, Active Directory, Remote Desktop Service, Printing
Networking: Understanding of Networking -- TCP/IP, Remote Connectivity, VPN, Firewall config, Switch management, and Wifi planning & management
Server: Windows Server 2003-2016, some Exchange concepts
Cloud services: Office365,
VoIP: Phone system management
Benefits:
Influence our growth and direction in a cooperative environment
Friendly, fast-paced working environment
Great opportunity to work closely with experienced IT consultants
Exposure to wide variety of cutting edge technologies.
Compensation:
Full time w2 position (not contract).
PLEASE NOTE: WE DO NOT CURRENTLY OFFER ANY HEALTHCARE OR 401K. (We may be adding this later in 2019, but can not guarantee, so be aware of this when applying)
We are located in downtown Safety Harbor Florida.
Job Type: Full-time
Salary: $45,000.00 to $50,000.00 /year
