Job Duties:
1. Define roles, recruit talent, and provide training to ensure team alignment with company goals.
2. Build and manage the Services Engagement Management (SEM) team.
3. Establish and refine the SEM processes to enhance efficiency and effectiveness in client engagements and project deliveries.
4. Implement best practices and continuous improvement methodologies.
5. Utilize knowledge from previous roles and industry insights to influence product development and positioning, ensuring a competitive edge in the market.
6. Conduct market analysis to stay updated on industry trends and competitor activities in the domain of services engagements.
7. Support professional services to develop strong client relationships, ensuring high satisfaction, retention, and growth through excellent service delivery and proactive problem-solving based on strong project success definitions as part of the sales and contracting processes.
8. Support escalated client issues as it pertains to services engagements.
9. Undergo comprehensive product training to gain proficiency in ComplianceQuest solutions, ensuring knowledgeable and effective customer interactions.
10. Conduct training sessions for internal SEM teams as needed.
11. Develop and maintain performance metrics for the SEM team, aligning with broader business goals.
12. Regularly report on team performance and service engagement outcomes to senior management.
13. Work closely with sales, professional services, customer success, product development, and marketing teams to align service offerings with business objectives and client needs.
14. Support sales teams in selling professional services required to implement ComplianceQuest solutions across different verticals and different sizes using different models of professional services engagement.
15. Meet and exceed quarterly and annual sales targets.
16. Meet and exceed quarterly and annual service revenue targets.
17. Monitor sales performance metrics and adjust services sales strategies to ensure targets are met.
18. Foster a collaborative and high-performance team culture.
Education: U.S. Master of Science in Computer Science, Electrical Engineering, or closely related field.
Experience: 24 months of experience in the job offered, as Sr. Principal Consultant or closely related occupation. Experience to include 24 months of experience with:
Designing and managing long-term implementation strategies to align with business objectives and regulatory requirements while driving revenue growth through successful implementation services and client engagement.
Implementing and optimizing Quality Management Systems (QMS), process improvements, and system architecture.
Leading cross-functional committees or initiatives to enhance product offerings and service delivery based on client feedback.
System design, Agile and Waterfall implementation methodologies, and managing complex client relationships.
Hours: Number of hours per week: 40 hours per week
Work Schedule: Mon to Fri 8:30 a.m. to 5:00 p.m. EST
Work Location: This is a telecommuting position; the offer is available in the United States.
Employer Name & Address: Compliance Quest, Inc.
8270 Woodland Center Blvd,
Tampa, FL 33614.
Mail/Send resume to: Compliance Quest, Inc.
Attn: Pasqualina Sparks, HR Director
10006 Cross Creek Blvd., Suite 71
Tampa, FL 33647
