We are seeking an experienced and dynamic General Manager to oversee daily operations and drive strategic growth for our organization. The ideal candidate will possess strong leadership skills, a proven track record in management. This role requires the ability to manage diverse teams, ensure operational efficiency, and deliver exceptional customer service. Willingness to travel up to 50% of the time during certain months of the year between two company locations in different states is required - certain weeks may require working more than five days.
Key Responsibilities:
Operational Leadership:
o Oversee daily operations to ensure efficiency and effectiveness across all departments.
o Develop and implement operational policies and procedures to enhance productivity.
o Monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement.
Strategic Planning:
o Collaborate with executive leadership to develop long-term business strategies and goals.
o Identify market trends and opportunities for growth and expansion.
o Lead the planning and execution of initiatives to drive business objectives.
Financial Management:
o Prepare and manage budgets, forecasts, and financial reports.
o Ensure financial health by monitoring expenses and optimizing resource allocation.
o Oversee pricing strategies and revenue management to maximize profitability.
Team Development:
o Lead, mentor, and develop department heads and staff to foster a high-performance culture.
o Conduct regular performance evaluations and provide constructive feedback.
o Promote teamwork and collaboration across departments.
Customer Focus:
o Ensure exceptional customer service standards are maintained throughout the organization.
o Address customer concerns and feedback promptly and effectively.
o Develop initiatives to enhance customer satisfaction and loyalty.
Compliance and Risk Management:
o Ensure compliance with industry regulations, safety standards, and company policies.
o Identify and mitigate operational risks to protect the organization’s assets and reputation.
Qualifications:
Bachelor’s degree in Business Administration, Management, or a related field; MBA preferred.
5+ years of experience in management roles.
Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Proven ability to analyze data and make informed decisions.
Proficiency in financial management and budgeting.
Strong problem-solving skills and adaptability to changing environments.
What We Offer:
Competitive salary and benefits package.
Opportunity to lead a dedicated team and make a significant impact on the organization.
A dynamic and collaborative work environment.
If you are a motivated leader with a passion for driving operational excellence and achieving results, we encourage you to apply for this exciting opportunity.
Impak is an equal opportunity employer and offers a profit sharing plan and annual performance bonuses that have increased every year for seven years for key people who have exceeded goals.
