DescriptionBlink was the result of one of the most successful crowdfunding campaigns ever and is now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos. Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.The Content Creator assists our team of support associates by maintaining a library of support content that translates complex processes and policies into easy-to-find and follow references. The ideal candidate will have experience creating and managing content in a structured authoring tool and content management systems. They will also possess demonstrated project management experience and the strong ability to use sound business judgment to make quick decisions under pressure in ambiguous circumstances.This remote role must be located in TX, SC, NC, GA or FL.Key job responsibilitiesPartnering with technical, product, and business teams to gather information for support contentWriting superior content that enables support associates to perform their job with minimal ambiguityUsing a combination of data analysis, user research, benchmarking, and content audits to identify high-impact opportunities for improvement across all content areasPartnering with our business intelligence team to provide reporting on content usageParticipating in continuous improvement projects related to content accessibility, usability, and updatesAddressing requests from associates for updates or corrections to contentHelping script narration for multimedia training as neededBasic QualificationsBachelor’s Degree or equivalent work experience3+ years’ experience creating support content or technical documentation3+ years' experience using content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft Excel3+ years experience working with complex technical subjects and converting them into content that is easily consumed by customers
Experience applying and updating style guides for multiple audience types.
Preferred QualificationsStrong written and verbal communication skillsAbility to research, scope, prioritize, and lead multiple projects at the same timeExperience developing support content for contact center associatesExperience creating DITA contentExperience using markup languages (e.g. XML)Experience with Cascading Style Sheets (CSS)Experience using data, feedback, and focus groups to improve support content qualityStructured authoring tool experienceExperience storyboarding for eLearning or multimedia contentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
