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What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly ® Professional & Industrial comes in. We’re seeking for a Customer Support Representative Supervisor to work at a company in Wesley Chapel, FL 33544. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life. Why you should apply to be a Customer Support Representative Supervisor
Pay Rate: $28.00 - $30.00 an hour depends on the experience.
Work Schedule: Monday - Friday / 12:00PM to 11:00PM , must be open to work from 6AM to 12PM.
Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
Temp to Hire
THIS IS NOT A REMOTE POSITION!
Essential Duties and Responsibilities:
Schedule, manage, coach, counsel, train and supervise assigned staff of Leads, Coordinators and Clerical staff so that all business functions are constantly covered and service to the customer is maintained.
Collaborates with other supervisors on employee vacation and scheduled time off to insure adequate coverage at all times.
Utilize performance measurement systems to improve productivity and customer service.
Maintain department payroll/Kronos and time sheets and ensure compliance with all Company policies
Expeditiously respond to any customer issue or question as required that fall beyond the ability or knowledge of assigned Team Leaders, Coordinators and Clerical staff.
Monitor and manage shipments within areas of responsibility to ensure most current information is available and complete including status updates, cost – both original and all additional costs incurred during transit, charges.
Accountable for immediately informing the payer/customer of delays or price changes
Create and maintain strong, positive working relationships with all team members, external customers and service providers, both internal and external
Manage process improvement and assist implementation of best practices. Must be able to be on call any time – 24/7 including weekends and holidays and work flexible shifts including nights and weekends as required.
Daily quality monitoring of phone calls/shipments/quotes/routings with real time feedback
Consistently monitor goals for individuals, group and Company
Provide detailed training plans for cross training including goals versus actual
Implement reports to track data and trends and report to management daily, weekly and each period to measure your team performance.
Create action plans for areas not at or above goal. Follow up until desired performance level is achieved
Regular attendance is required.
This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances.
Operational, safety and other needs may require the employee to perform any and all other duties as assigned.
must be able to perform all such duties and tasks.
Qualifications / Requirements
High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background, four year college degree preferred
3-5 years of supervisory experience in a call center or transportation/logistics environment preferred
Demonstrate effective written and verbal communication skills and telephone skills
Must be able to direct a staff of coordinators while also handing shipment routing issues and customer escalation issues.
Communications and conflict resolution skills need to be well developed.
Candidate must be comfortable using them with customers and internal team members including field operations and sales management
Strong computer skills including Word and Excel, ability to quickly learn new applications
Strong Project Management skills, attention to detail and good follow-up skills
What happens nextOnce you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network.Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Support Representative Supervisor today! Please contact Jessica Reyes at 863-225-0903 .As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Trust the office staffing pioneer.Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
