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Position Overview:
We are currently seeking a Customer Service Representative to join our team. This role involves providing exceptional customer service through phone interactions, utilizing strong computer skills, and leveraging prior phone customer service experience. The position offers full-time hours (40+ hours a week) from Monday to Friday, competitive wages, and opportunities for ongoing training and career development.
Key Responsibilities:
Answering incoming customer inquiries via phone and email.
Assisting customers with product or service-related questions and issues.
Providing solutions and resolving customer complaints in a professional and courteous manner.
Computer Skills:
Utilizing computer systems and software to access customer information and provide assistance.
Maintaining accurate and up-to-date customer records and case notes.
Phone Customer Service Experience:
Drawing on previous phone-based customer service experience to effectively communicate with customers.
Ensuring a high level of phone etiquette and active listening.
Full-Time Schedule:
Working a minimum of 40 hours per week.
Consistent schedule from Monday to Friday.
Qualifications:
Previous experience in phone-based customer service is highly preferred.
Strong computer skills, including proficiency with relevant software and tools.
Excellent communication and interpersonal skills.
Ability to handle customer inquiries and resolve issues effectively and professionally.
Punctuality and the ability to maintain a regular Monday to Friday schedule.
We value dedicated individuals who are passionate about delivering exceptional customer service and are eager to contribute to our team's success.
Call today to schedule an interview. 304-670-1821
