We are seeking to hire a customer service representative. We are a long-distance moving company that coordinates over 2500 moves every year. Moving is a difficult and expensive task to complete so our customers can be stressed out and frustrated at times. We need someone who can listen, acknowledge, sympathize and act. This is a full-time position in the office. Experience in the moving industry is preferred but will train the right candidate.
Your day to day responsibilities would include:
- When speaking to customers: Listen, acknowledge, sympathize, act.
- Basic computer skills required. Noting files in the database.
- Good problem-solving skills with customers making complaints.
- Answering incoming calls - Setting time to call back and follow up
- Clear and respectful communication skills.
- Fielding customer complaints.
- Follow up calls before/after the move
- Resolving customer issues
Pay starts at $700/week.
This is a 1099 position as an independent contractor.
We pay weekly every Friday.
There is room to grow with us.
Hard work doesn't go unnoticed!
Hours:
Mon-Thurs: 10:00 am - 7:00 pm
Friday: 10:00 am - 6:00 pm
Saturday/Sunday: 4 hours shifts on Saturday & Sunday, Every other weekend required!
