Position: Customer Service Retention Specialist
Location: Deerfield Beach, FL ( THIS IS NOT REMOTE)
Schedule: Full-Time (Monday- Friday) 9am-6pm
Job Summary:
The Customer Service Retention Specialist at THO Healthcare will engage with existing health insurance policyholders to address concerns, resolve issues, and ensure continued satisfaction and loyalty.
Key Responsibilities:
- Proactively contact policyholders to address their needs and concerns.
- Handle inquiries and complaints, providing effective solutions.
- Develop strong relationships with policyholders.
- Inform customers about their health insurance plans and benefits.
- Execute strategies to retain customers.
- Gather and analyze customer feedback for improvements.
- Keep accurate records of customer interactions.
- Work with other departments for a seamless customer experience.
- Meet retention goals and performance metrics.
Qualifications:
- High school diploma
- 2+ years in customer service, preferably in health insurance.
- Fluent English
- Must either be licensed, or eligible to get licensed within 30-60 days.
Skills:
- Excellent communication
- Strong problem-solving
- Proficient with CRM software and Microsoft Office
Attributes:
- Detail-oriented
- Empathetic
- Ability to work independently and under pressure
Benefits:
- Competitive salary and bonuses
- Health, dental, and vision insurance
- Career advancement opportunities
How to Apply:
Submit resume to thorecruiting@gmail.com with "Customer Service Retention Specialist Application" in the subject line.
THO Healthcare is an Equal Opportunity Employer.
