St Lucie Battery & Tire is looking for a motivated and experienced Customer Service Specialist. This position is responsible for assisting customers with their vehicle repair needs, greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs. Duties
Interact with customers, listen to their questions and concerns, and provide timely responses
Educate clients about the company’s products, services, and offers
Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
Review customer accounts and report changes to internal staff
Manage complaints, returns, and resolve customer grievances
Record customer details and transactions
Serve as a customer relationship manager
Serve as a link between customers and different departments in the organization
Requirements
High school diploma or equivalent
2-plus years of experience in a customer servicerole
Proven experience in sales, customer relations, or related positions
Problem-solving and listening skills
Patient disposition and ability to resolve conflicts
Knowledgeable in computer applications and industry-specific software
Basic accounting skills and knowledge of electronic payment systems
Benefits
Health insurance
Life insurance
Dental insurance
Vision insurance
Paid vacation
PTO days
401K matching
Employee discount
Family-owned business
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