What you get to do in this role: The Technical Architect, Manufacturing is a technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Telcommunications Service Management products based on configuration best practices – all to accelerate and drive customer business outcomes. What you get to do in this role: Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. customizations. Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Advise customers on ways they can leverage the ServiceNow platform to transform their current processes. Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts. Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers. Create and maintain architectural documents, process flows, database structures and other technical documentation. Work with other members of your ServiceNow team to provide a great experience for our customers. Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Supporting specific sales activities when required Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Collaborate with team members Up to 50% travel annually, driven by customer needs and internal meetings  
