Company Description
5 star hotel resort located in Hollywood Beach, FL
ROLE DESCRIPTION:
- Supervise the room assignment process to ensure efficient and accurate room allocation.
- Oversee the updating of room status in the property management system.
- Manage room changes, upgrades, and special requests from guests
- Coordinate with front desk, housekeeping, and maintenance to fulfill guest needs
- Liaise with the housekeeping department to ensure rooms are cleaned and prepared for guest arrivals.
- Monitor room status and prioritize room cleaning based on guest check-in times.
- Communicate special cleaning requests or requirements to housekeeping staff
- Maintain accurate records of room assignments, guest requests, and any changes
- Handle emergency situations and communicate with relevant departments to resolve issues promptly.
-Work closely with the front office and housekeeping managers to implement and improve room assignment procedures.
QUALIFICATIONS:
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
- Previous experience in a hotel or hospitality environment, preferably in a supervisory role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in using property management systems and other hotel software.
- Ability to work flexible hours, including weekends and holidays.
- Detail-oriented with a commitment to maintaining high standards of service.
Salary is based on experience.
