Automotive Service Manager $1000 CASH SIGNING BONUS (Lauderhill/Tamarac)
ATL Total Car Care
ATL International, Inc. was established in 1985, and has been in business for over 30 years! We provide today’s motorists with high-quality maintenance and repair services.
Job description
Service Manager - ATL Total Car Care `
Position Overview
The Service Manager is responsible for the overall efficient and customer-focused operation of the service center. The Service Manager will operate the center at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting, and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the expectations of ownership, ATL Corporate, and for monitoring and improving customer satisfaction.
The Service Manager fulfills this responsibility by building customer relationships, creating a good work environment and effectively managing the assets of the center. This position interacts daily with Customers, Customer Service Reps, Service Advisors, Technicians, Administrative Reps, and other center Associates, as the needs of the business dictate. This position requires prompt action, attention to detail and initiative to perform all duties.
Position Responsibilities:
Assist all subordinate personnel in all phases of their job while properly documenting employee behavior that may result in punitive job actions such as termination.
Conduct staffing meetings to discuss policy, performance, and expectations a minimum of two times monthly.
Report to owner any circumstances that compromise the integrity of the center.
Work with the owner as appropriate to ensure proper stocking of high use parts.
Ensure that proper sales and service techniques are used to maximize profit.
Charge and collect payment for all completed service work.
Ensure that service department employees follow safety policies and practices and that they report all accidents immediately.
Maintain the highest possible standards of workmanship.
Confirm quality checks of completed work are conducted routinely.
Ensure that all the necessary shop equipment is in proper working condition.
Communicate with customers before issues arise and get involved in escalated customer issues.
Ensure that customer concerns, inconveniences, complaints, and misunderstandings are resolved fairly and quickly.
Establish and maintain a good working relationship with customers to encourage repeat and referral business.
Garner and maintain customer satisfaction index ratings (minimum of 4.5 stars or above via available rating platforms).
Meet with ownership weekly to review current center performance, set future performance objectives, promotional activities or update any other matters.
Conduct accurate handling of cash and credit card transactions.
Ensure all ROs have proper opt codes, labor times, and parts pricing information entered.
Serve as liaison with parts representatives in conjunction with the owner.
Monitor daily and weekly staffing levels, to ensure ability to service vehicles in a timely and efficient manner.
Order and return parts as necessary for vehicle repairs.
Manage repair order flow to satisfy customer expectations and center requirements.
Maintain reporting systems and closing of daily and weekly reports.
Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activities.
Maintain proper business communications via phone, voicemails, emails, etc.
Direct and schedule the activities of all center associates.
Hire, train, motivate, counsel, and monitor the performance of all center staff.
Understand and comply with federal, state, and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc.
Conduct and maintain ATL Procedures.
Perform in accordance with annual sales forecast to attain weekly sales goals.
Perform additional duties as deemed by the needs of the business.
Job requirements:
High School diploma or equivalent
Three to Five years of experience in an auto repair facility
Two plus years of supervisory experience
Excellent verbal, written communication, and interpersonal skills
Proficient knowledge of automotive computer and parts ordering systems
Must have a valid driver’s license
Ability to drive manual transmission vehicles
Demonstrated customer service skills
Previous industry knowledge of overall operations, management, and wholesale relations (preferred)
ASE Certified (preferred)
Bi-lingual (preferred)
ATL International, Inc. was established in 1985, and has been in business for over 30 years! We provide today’s motorists with high-quality maintenance and repair services.
Work Location: Lauderhill, Tamarac, Sunrise FL.
Job Type: Full-time
Compensation:
Hourly/Salary + Bonus Potential
Benefits:
Paid time off
Holiday pay
Schedule:
9 hour shifts (Mon-Sat)
Closed (Sun)
