What would you do? – The SpecificsDrives profitable sales through effective business analytics, identifying financial opportunities, aligning strategic direction to address and maximize business results/profitability.Executes with excellence the business plan and associated programs that will deliver desired sales and profit results with the highest standards of Customer Service.Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Resolves escalated performance and customer service issues.Optimizes and oversees store operations to ensure efficiency and compliance with Company policies, safety protocols and operational guidelines.Leads effective store visits focused on business analysis, associates, product, presentation and processes driving behaviors which enable a high performing team to consistently deliver best in class execution in all areas of the business.Interfaces with all doctors and maintains appropriate professional relations.Provides reports to the Regional VP/Regional Director regarding store progress toward financial and customer service goals.Analyzes reports identifying trends and potential problems and acts proactively once problems have been identified.Ensures quality standards are met and works with the store staff to reduce the number of remakes.Ensures effective merchandising and execution of marketing and pricing promotions and initiatives according to Brand and Company standards.Ensures all visual merchandising is implemented and maintained in all stores.Keeps frequent in person, phone or email contact with store management to discuss how better to lead and engage their teams towards extraordinary performance.Ensures staffing guidelines and controls are met and forecasts staffing needs, recruits, selects and retains a high caliber staff.Assesses Managers to determine talent opportunities and impact on store performance; proactively identifies talent opportunities across the district leadership teams and plans for vacancies in advance.Leads, coaches, and mentors a team of Managers towards effective collaboration and attainment of goals.
