Customer Service and Sales support for the Welcome Center of Corp. Marketing Road Program. Promotes Westgate Resorts through arranging tours for qualified potential timeshare purchasers, books room nights, sells attraction tickets, and provides concierge services in contracted locations. Assists with new hire training with, Corp. Road Program training, Guidelines and Policies. To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:IntegrityPassionWork EthicEssential Duties and Responsibilities Duties include but we are not limited to the below tasks. Other duties may be assigned or removed based on business needs.Presents and arranges Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basisArrange and book room nights for guests that walk into the welcome centersProvides concierge service for contracted locationsMaintain updated information on local area attractions and special events, and maintaining a courteous, professional image to guests as a team member of resortArrange and book tours of the resort for possible timeshare salesResponsible for personal sale quotas; Tours, Tickets and RoomsAble to work a flexible schedule (day/hours) including weekends and holidayAble to handle cash and tickets accurately and securelyProvide friendly and professional customer serviceResponsible of Inventory and Supplies of the Center when neededEnsure location is well-kept, clean and maintainAssist with cash handling forms, policies and procedures, confirming cash amounts and reporting issues timelyAssist with team members engagement activities and information on a daily basisCover for other employees shifts if needed by Center Manager
