Local Heating and Air Conditioning company seeking a qualified, hard-working individual to assist with the processing of service requests, as well as the preparation of customer paperwork in an office setting. Applicants must also be prepared to answer customer phone calls when needed and to assist in the support of Customer Service Representatives in the task of scheduling, dispatching, and closing out incoming customer calls within a proprietary call center environment.
Candidates should be self-motivated and driven to consistently improve his/her performance.
The position is full time and includes opportunities for compensation based on department performance goals in addition to hourly pay and benefits.
Job Duties:
Provide Fast, Friendly, and Fun customer service to both internal and external customers.
Answer incoming calls and emails related to service, billing, and other departments as needed.
Support CSR staff in the scheduling of customer appointments in a timely manner.
Support CSR staff in the transcribing and updating of customer files and information.
Other assigned duties as directed by management.
Job Requirements Education Requirements:
High school diploma or equivalent certification.
1-3 years’ experience in an office and/or customer service environment is a plus.
Knowledge of concepts, practices, and procedures related to HVAC a plus.
Key Competencies:
Honesty, integrity, and dependability. Excellent customer service skills. Critical thinking and problem-solving ability. Detail oriented. Adept at learning new systems and tasks. Ability to multitask. Self-Motivated, but also able to take direction and work as part of a team. Proven ability to process high volumes of work with a high degree of accuracy. Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word). Excellent written and verbal communication skills.
