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Primary Objective:Simply be the best service provider in the lease-purchase industry byproviding a positive, hassle-free, and memorable experience when supporting our partners and their customers through the Preferred Lease program.Starting Pay: $16 hourlyResponsibilities:Maintain a thorough understanding of the Preferred Lease programProvide industry leading customer supportQuickly and efficiently administer the lease-origination processMaintain an open line of communication with our retailers, customers, and other members of the team through all available channelsFoster positive and productive relations with our retailers, customers, and coworkersDrive application activity through call campaigns and memorable customer experiencesKeep sensitive customer information secure and follow all compliance regulationsKeep track of individual and team goals with continuous improvement in mindHave a commitment to teamwork, by supporting the team regardless of individual differences and perspectivesDay to Day Tasks:Urgently analyze information provided on lease applications and perform checks that are required by the decision engine, while being vigilant for fraudulent activityClearly and accurately document every call and interaction with an application.Support our retail partners and their customers through various communication channels. This support includes, but is not limited to the following:Lease OriginationContract PreparationApplication FundingDelivery verificationRetailer trainingPortal navigation and trouble shootingPerform outbound phone calls to retail partners, coworkers and customersFollow prescribed policy guidelines to ensure risk and fraud are mitigatedMaintain personal phone KPI'sAssist team members when opportunity presents itselfRetailer and customer solicitation via telephone, email, chat, and mail campaignsData entry and document managementPerform any additional responsibilities that may arise : http://Aq0pr0Tcljobs.joveo.com/job849995303
