Azure Success Manager

Vacancy expired!

Requisition Number: 80243

Position Overview

As a Cloud Success Manager, you will play a key role by being the "voice of the customer" as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. From monitoring and evaluating their usage, to spotting and remediating roadblocks, to recommending professional services and managed services, you will work closely with your clients' key stakeholders as well as Insight's internal teams to drive our mutual success.

What you'll do at Insight

• Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
• Build and maintain strong relationships with your clients and help them progress through the most advantageous adoption of our solutions.
• Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client's technology experience.
• Be the "voice of the customer" by introducing client stakeholders to Insight's leadership team and conducting monthly or quarterly business reviews.
• Analyze consumption and usage data to assist client's with understanding their cloud spend.

• Develop and provide actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
• Understand Insight's offerings, policies, and procedures.
• Help improve the Cloud Success Management Team processes and capabilities.

What you'll need to join Insight

• Proven history of excellent customer service and accountability
• Attention to detail
• Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
• Excellent communication skills with the ability to explain complex technical concepts and influence decisions across all levels of client contacts
• Ability to solve client problems through cloud technologies, leveraging internal and/or external resources
• Ability to learn quickly and adapt to the constant change of cloud platforms and multiple work streams
• Strong organizational skills with an understanding of IT operations
• Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
• Ability to lead and be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
• Experience with Public Cloud, Software as a service, Data Center or Network technology are preferred
• Must have exceptional communication skills (including written, oral, and presentation)
• Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
• Bachelor's degree in business, MIS, or other technical discipline from an accredited university
• Experience with understanding and explaining cloud costs
• Experience with using a public cloud cost management tool (for instance, Azure Cost Manager, CloudCheckR, CloudSphere)
• 5+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred)
• 3+ Years technical experience with public cloud and software as a service
• Power User with Office 365 and Microsoft Teams
• Familiarity and experience cloud technical concepts

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work from home
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $9.2 billion in revenue in 2018
• Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
• 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
• Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote Arizona (US-AZ) United States (US) None None Remote; US - Atlanta, GA; US - Columbus, OH; US - Dallas, TX; US - Raleigh, NC

Nearest Major Market: Atlanta
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