Client Support Associate

Entertainment Travel Associates is seeking a motivated and detail-oriented Client Support Associate to join our growing team in Atlanta, GA. In this role, you will serve as a key point of contact for clients, providing exceptional support, resolving inquiries, and ensuring a seamless customer experience. This position is ideal for individuals who enjoy problem-solving, communication, and working in a fast-paced, team-oriented environment.ResponsibilitiesProvide professional and timely support to clients via phone, email, and internal communication channels.Assist clients with questions regarding services, bookings, and account information.Resolve customer concerns with efficiency and a customer-focused approach.Maintain accurate client records and update information in company systems.Coordinate with internal departments to ensure prompt issue resolution.Process requests, documentation, and follow-up communications accurately.Build positive relationships by delivering exceptional customer service.Contribute to maintaining high standards of client satisfaction and service quality