eSales Agent - Global BMW Mini

Duties and Responsibilities:Answer inbound phone calls, internet inquiries, and chatsProvide guests with timely, relevant responses to address customer questions and needsFacilitate providing guests price and purchasing informationProvide payment options and quotesGenerate sales and acquisition appointmentsManage organizers to stay up to date with follow up of all active guestsAdhere to specific outreach cadence required for new inquiriesMaintain a thorough understanding of KPIs