Genesys Cloud CX Training Specialist

We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role will focus on delivering hands-on, scenario-based training to end users across multiple business units

Responsibilities:Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.Develop and maintain user-facing job aids, guides, and other supporting learning materials.Support Train-the-Trainer sessions for LOB Change Champions.Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing.Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.