Job Title: Assistant Manager
The Assistant Manager at Urban Grind plays a vital role in delivering a memorable customer experience while maintaining operational excellence and achieving business objectives. They are expected to be leaders, problem solvers, and ambassadors for the coffee shop. If you are passionate about coffee, keen on building community, have leadership skills, and want to work for a small but growing business, we invite you to apply to join our team.
About Us
Urban Grind is more than a place to grab your favorite coffee; it’s conversations, it’s culture, it’s community, curated around coffee. It's a vibrant hub where coffee and community come together. Nestled in West Midtown Atlanta our coffee shop offers a warm and inviting space to savor exceptional coffee and create connections.
Job Summary:
The Assistant Manager at Urban Grind plays a pivotal role in ensuring the smooth operation of the coffee shop.
This position involves providing excellent customer service, supervising staff, managing daily operations, and assisting the Store Manager in achieving business goals.
Key Responsibilities:
Customer Service:
- Greet and assist customers with their orders.
- Ensure a welcoming and friendly atmosphere for patrons.
- Address customer inquiries and concerns in a professional manner.
Staff Supervision:
- Train and onboard new team members.
- Schedule and manage employee shifts and labor cost
- Provide guidance and support to staff members
- Assign performance goals for the team
- Monitor employee performance and provide feedback.
- Manage rewards and experiences that engage the team and cultivate teamwork
- Manage communication to the team
Daily Operations:
- Direct opening, transitions and closing of the coffee shop.
- Maintain inventory levels and place orders as needed.
- Ensure cleanliness and organization of the coffee shop to include assigning and managing tasks and holding team accountable.
- Implement health and safety protocols.
-Implement equipment preventive maintenance procedures
Quality Control:
- Ensure the quality of coffee and food products.
- Monitor food and beverage preparation to meet standards.
- Address any issues related to product quality promptly.
Customer Engagement:
- Promote sales, loyalty programs and customer engagement initiatives.
- Gather customer feedback and relay it to management.
- Suggest and implement strategies to enhance customer service.
Financial Management:
- Assist in budgeting and cost control efforts.
- Monitor sales, track and report on financial performance.
- Support in achieving revenue and profit targets.
Marketing and Promotion:
- Collaborate with the management and/or marketing team to execute promotions and events.
- Help develop and implement marketing strategies at the store level.
Compliance:
- Ensure compliance with local health codes and regulations.
- Uphold company policies and procedures.
- Address any compliance issues promptly.
Qualifications:
- Previous experience in a supervisory or managerial role, preferably in a coffee shop or food service industry.
- Knowledge of coffee
- Minimum 1 year Barista experience
- Excellent communication and interpersonal skills - Can effectively motive & drive a team
- Strong organizational and multitasking abilities.
- Proficiency in basic computer applications
- Exceptional customer service skills
-Positive attitude
-Strong work ethic
- Ability to work flexible hours, including evenings and weekends.
What we offer:
-Part-Time (30-35 hr/wk)
- Performance Incentives
-Employee Discounts
-Training & Development
-Flexibility in Schedule
-Growth & Advancement Opportunities
If you are still reading, and have a positive attitude, strong work ethic and want to work in a place where loving
your job is possible and your contributions make a direct impact, we want to hear from you!
“keep grinding”
Job Type: Part-time
Salary: From $15.00 per hour
Expected hours: 30 – 35 per week
Benefits:
Employee discounts
Flexible schedule
