Jojo's Beloved Cocktail Lounge is looking for a Part-Time Ambassador!
POSITION SUMMARY:
The Jojo's Ambassador is a dynamic, fast-paced role, responsible for guest communications, reservation
management, and overall stewardship of our venues and offerings. The ambassador acts as the first and last
point of contact upon guest arrival and departure, ensuring guest satisfaction during their experience.
RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS:
Acknowledge and greet all guests upon arrival to the space, answering questions, and communicating the
fundamentals of our food hall operations to first-time customers
Manage and seat reservations for VIP table holds, tasting tables, and the cocktail lounge
Ensures that all guests entering cocktail lounge spaces are carded, and over 21-years-old
Ensures that Patio rules are kindly enforced and adhered to by guests
Has a welcoming and accommodating attitude with every guest
Must be knowledgeable and aware of current and future activations, promotions, and private events, and
be able to direct guests to and answer questions about the day’s happenings across the hall
Maintains a professional appearance, dress code, and integrity of the venue at all times
Maintains general knowledge of vendors and their offerings
Diffuses situations calmly and respectfully, preventing escalation whenever possible
Effectively and professionally communicates across multiple platforms with our guests via email, phone,
Resy, and social media direct messages
Effectively and professionally communicates with our team via Slack, email, and on-shift radio
communications
Assists the floor team in bussing and resetting tables when needed
Coordinates any concerns or unsatisfactory experiences of our guests to the Manager on Duty for
immediate resolution
Ensures the highest level of cleanliness and safety in our space at all times, pro-actively reporting issues
to the Manager on Duty
Monitors and protects property from theft, embezzlement, sabotage, fire and accidents.
Manages parking validation upon guest departure
Prints, displays, and updates in-store directional and marketing signage, ensuring displays are clean and
in good repair
All other duties as needed.
QUALIFICATIONS AND SKILLS:
Must be motivated, hardworking, passionate with superior verbal skills
Excellent judgment, attention to detail, and decision-making abilities
Self-motivated, positive attitude and willingness to work as a team to go above and beyond expectations
Ability to spot potential situations and resolve conflicts with respect and decorum, escalating to
management when necessary
Commitment to company values and excellent guest service
Ability to keep an open and objective view, listen empathetically, and be respectful always
Successful applicants must be able to transition between busy and slower times of the evening,
maximizing every guest’s experience.
A proven track record of personally providing excellent customer service, sales or previous experience
working in a nightclub, bar, restaurant, hotel or similar role a plus.
PREFERRED QUALIFICATIONS:
● High school diploma or GED
● Two (2) or more years of experience in a restaurant, bar or lounge, or similar setting
SKILLS/APTITUDES:
● Strong organizational and interpersonal skills
● Creative problem solver abilities – must be able to identify real obstacles and viable solutions
● Ability to work in a fast-paced, changing environment, while maintaining composure
● Ability to manage time effectively and prioritize tasks to meet deadlines.
● Industry knowledge and strong passion for guest service.
ADDITIONAL INFORMATION:
● Position will be required to work nights and weekends.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Be able to work in a standing/walking position for long periods of time (up to 8 hours).
Be able to reach, bend, stoop
Be able to work in a standing position for long periods of time (up to 8 hours).
Be able to lift up to 35 lbs. Must be able to lift and move patio furniture when necessary
Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the
ability to adjust focus
Regularly required to use hands and frequent washing of hands.
