Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.
These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.
SalesLoft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on SalesLoft's category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.
Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America's Best Startup Employers in 2020, twice by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine .
We're redefining an age-old industry! This is challenging work - but our team of brilliant creatives makes the journey thrilling. We're fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us!
Check us out on Glassdoor and see what people LOVE about working for SalesLoft!
THE OPPORTUNITY:
Although we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.
At SalesLoft, our Business Systems Administrator is pivotal to our company's success. You will be a key member of our fast-growing and high-performing Strategy and Operations team and will lead generating, scoping, solutioning and executing process and efficiency improvement efforts across revenue-focused systems. You will have a passionate, capable team supporting you.
In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to develop systems that not only help our business scale into the future but would impact how we help our customers succeed. You will have an opportunity to make a difference.
WHAT WE'RE LOOKING FOR:
We are seeking a Salesforce CRM, and related systems, expert. Someone that has a drive to produce positive change, but an eye for detail. You will have a keen eye for opportunities to improve systems and process, and are excited to work cross-functionally to make it happen. You are passionate to build relationships to help others succeed.
On a day-to-day basis, you will be responsible for the integration, development, and architecture of Salesforce and related lead-to-revenue systems. You need to see the big picture, future state but have a keen eye for details. You must own pursuit of a simplified, lasting architecture to withstand our fast growth. You need to have pride in and passion for the work you do. You need to be able to work with stakeholders throughout the business to gather requirements but have the vision and experience to confidently solution the challenges. To thrive in this role, you will constantly be developing your skills, keeping up with software trends, building great relationships internally - understanding their priorities and challenges, and networking externally to learn from others' experiences.
If you're looking for an opportunity to learn more, do more, and become more than previously possible if you're passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming a Business Systems Administrator is the career path for you!
THE TEAM:
Our SalesLoft's Strategy and Operations team is comprised of seasoned and up-and-coming operational experts who are all aligned on one vision and mission:
Vision: Every seller is loved by the buyers they serve (#saleslove)
Mission: Equip companies to maximize revenue by creating a fantastic buying experience
The Strategy and Operations team consists of team members that work with Sales, Marketing, Customer Services, Finance, and IT to create systems to more efficiently prospect, forecast, close, onboard, and support customers. Team members conceptualize the strategic priorities for the company, develop plans for execution, execute plans cross-functionally, and operationalize executed strategies for continuous improvement. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.
THE SKILL SET:
Bachelor's degree preferred
3-5 years experience with Sales Operations, Revenue Operations, or Systems Management, Business Process Optimization
Salesforce Administrator certification
Salesforce Advanced Admin, Salesforce App Builder, Salesforce CPQ, or SalesLoft Admin certifications a plus
Familiarity with APEX and Visualforce development languages
Demonstrated experience building custom applications and managing CPQ within Salesforce
Expertise in the best practices for Salesforce security, architecture, and data integrity
Experience with data enrichment tools (ZoomInfo, D&B, Crunchbase, Cognism, etc.)
Self-starting and focused on personal growth
Demonstrated experience with Salesforce CPQ/CPQ+
CPQ integration to ERP and/or CLM a plus
WITHIN ONE MONTH, YOU'LL:
Attend SalesLoft's New Hire Orientation, where you will learn our SalesLoft story and understand what makes our "Lofters" unique
Begin 1:1's with your manager, understand your 30-60-90 plan, and meet & shadow current members of the SalesLoft team
Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
Meet key partners in Strategy and Operations, Sales, Customer Experience, Finance, Marketing, Executives, etc. - they will be key relationships for you
Become familiar with our CRM through training, self-study, and shadowing - security settings, installed packages, provisioning/de-provisioning processes, objects used, and user interaction with the system
Learn to handle most tier 1 system support requests
Gain a deep understanding of administering the SalesLoft platform
WITHIN THREE MONTHS, YOU'LL:
Learn to handle most Tier 2 & 3 system support requests, with the ability to handle all Tier 1 requests
Pursue your Salesforce Advanced Admin, CPQ, or next, certification through self-study - Trailhead, videos, questions, and shadowing
Become SalesLoft Admin certified
Document any integrated systems or complex processes not currently captured
Develop a good understanding of SalesLoft's custom Salesforce record types, workflow, process builders, product catalog, pricing models, approval configurations, etc
Manage the project intake process: meeting with stakeholders to develop business challenges, quantifiable value, solution requirements, and prioritization recommendation
Become familiar with all Lead to Renewals systems through training, self-study, and shadowing.
Have a high-level understanding of how all lead-to-revenue systems interact
WITHIN SIX MONTHS, YOU'LL:
Become the lead Deal Desk technical resource behind CPQ quotes, pricing, approvals, output documents, and integration to Netsuite billing
Own data integrity in managed Revenue Systems - providing proactive weekly user experience and data accuracy enhancements
Lead architecture change submissions, prioritization, and requirements gathering
Work side-by-side with the Solutions Architect to gain systems efficiencies and developments
Handle all Tier 2 & 3 system support requests
Own any managed packages installed in Salesforce
Continue to focus on your OKRs
WITHIN TWELVE MONTHS, YOU'LL:
Own all Revenue systems support requests - requirements, prioritization, and solutions
Become the SME for anyone trying to understand architecture and business drivers behind our lead-to-renewal tech stack
Become the SME for Salesforce and all Revenue systems at SalesLoft - a deep understanding of business drivers behind all settings, fields, automation, and integrations
Own the entire Quote to Cash Process at SalesLoft and quickly, accurately deliver the technical needs for pricing, packaging, and product adjustment
Be a trusted resource for direction and recommendations based on business challenges.
Develop strategic project plans and ownership over the Salesforce roadmap
Deliver creative, technical solutions to complex problems and make critical decisions to more effectively drive business goals
Be Certified as a Salesforce Advanced Admin and a Salesforce CPQ Specialist and aggressively pursue next-level career path development
WHY SHOULD YOU WORK AT SALESLOFT:
You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
You will work with an amazing team you can learn from and teach
You will experience joining a high-growth/high-traction organization
You will hear "Yes, let's do that!" and then have the opportunity to successfully execute on your ideas
We have a vibrant, open office that utilizes modern technology
You will grow more here than you would anywhere else, that is a promise
SalesLoft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
