Vacancy expired!
Join us as the first line of critical support that keeps our clients up and running, giving them peace of mind, and a level of service that ensures they can focus on their core business.
Expect every day to be different and fast moving, as you face both routine and complex service tickets for a wide range of software and hardware issues. Working through our responsive NinjaOne platform will make managing calls and documenting communications a snap.
The day may start on a Help Desk ticket setting up a new 365 account, but by 10 AM you are upgrading a laptop's RAM and installing a faster SSD. By the afternoon you are waging war with that nasty virus your user downloaded with that "Cool Freeware" his buddy hipped him to last night.
It all comes along with the territory as we continue to provide the Gold Standards in IT technical support and unbeatable customer satisfaction to a growing customer base.
What’s in it for you?
You'll be paid well, treated as a valuable part of our operation, rewarded for your contributions, appreciated for your abilities, and encouraged toward realizing your hidden potential.
We will work to provide you the knowledge transfer and support to learn new business processes. You'll also build relationships with our customers that will ensure a smooth transition to our team and long-term success.
Here’s A Few Things You’ll Like
Great compensation
Paid Holidays
Work directly with the business owner
Small culture
A defined career path and the full support you need to realize it
Healthcare
Mileage reimbursement/fuel allowance
Here's A Few Things You Won’t Miss
Politics
Being micro-managed
Unrealistic expectations
Being overworked, used up and burned out
Essential Qualifications
1. Requirements
a. CompTIA A+ certification
b. CompTIA Network+ certification
c. 2 years’ experience
d. OR, Network Specialist degree from Technical College and completion of CompTIA A+ and CompTIA Network+ within 1 year of accepting position
e. Position will be onsite Monday-Friday 8:00 a.m. to 5:00 p.m.
f. Some out-of-town travel may be required.
g. Training will be provided.
2. Preferences:
a. Ability to work in a team environment.
b. Positive attitude
c. Can stay on task and prioritize workload with minimal supervision.
d. Good research abilities to find solutions to unconventional issues that may arise with older technology solutions.
Like What You See?
Please send resume to Lindsay.
