Job Title/Role: IT Monitoring Consultant Job Location (with City & State): Atlanta, GA Project Duration: Long Term Mandatory Skills: IBM Netcool Alert Management systems, IBM-ITM, Java, Python, Shell, SQL, Servicenow Ticketing, Product certification, AWS
We would require candidates who can join within 1 to 2 weeks’ time.
Detailed JD
5-6 Years of experience in support of the Infrastructure and application monitoring tools
Knowledge if the IBM-ITM, be able to independently troubleshoot the Alert sensors and remediate the issues that arise.
Moogsoft (or similar), IBM Netcool Alert Management systems, be able to trace and remediate issues. Also, to assist customers in the same.
Knowledge of Extra hop or at the minimum, networks and analyzing the Packet captures etc to troubleshoot and identify application and infrastructural issues.
Knowledge of application programming and use of Dynatrace (or similar APM) tools to assist customers in troubleshooting the Application issues and identifying the possible cause of the issues that they are seeing.
Knowledge of Splunk to help analyze the issues and to help customers in the same.
Be able to identify and take remedial actions for troubleshooting the ITM, Dynatrace, Splunk agents and remediation of the same.
Working knowledge of Programming in Java, Python, Shell Scripting, PowerShell.
Working knowledge of SQL to be able to formulate and run queries against the databases to assist in the troubleshooting and remediation of issues.
Experience in ServiceNow (or similar) ticketing system and working the tickets to meet the SLA of issue remediation etc.