Customer Security Response Analyst

Customer Security Response Analyst

18 May 2021
Georgia, Atlanta, 30301 Atlanta USA

Customer Security Response Analyst

Vacancy expired!

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 212249
Cox Communications is seeking a Customer Security Response Anlayst who will report to the Senior Manager, Customer Security and Abuse Operations. This individual will assist with trend analysis, process improvement, automation, and the development of new detection use cases to better protect Coxs residential and business customers. The Security Consultant is responsible for developing and improving upon detection methods for customer account takeover, malware activity, spam, hacking, and other subscriber and network-impacting incidents. The Security Consultant will maintain a high level of awareness and understanding of the pervasive threats our internet subscribers face and create procedures to help address those threats.
Successful candidates will have a versatile background with strong critical thinking and analytical skills as well as an ability to research, triage, and communicate reasonable and practical risk remediation strategies to security leaders and business partners. This individual will have a proven ability to design and implement technical solutions while working through any challenges encountered.

Primary Responsibilities / Tasks:
  • Create Splunk log searches, dashboards, and scheduled reports to help detect and remediate account takeover and other customer security items.
  • Research and remediate Residential and Cox Business compromises and account takeovers through threat hunting using new and existing Indicators of Compromise (IoCs).
  • Create, document, and follow detailed operational processes and procedures to appropriately analyze, escalate, and remediate customer security issues.
  • Make improvements to existing processes and procedures such as automation of manual tasks.
  • Identify security trends and changes and correlate them to current and future needs of the product team.


  • 5+ years of experience working in security solutions, operations, design, development, or deployment.
  • Working knowledge of security solutions and the systems development lifecycle.
  • Strong Splunk skills: 2 years experience working with Splunk searches and reporting or the Splunk Core Certified Power User Certification.
  • Automation and scripting experience.

  • Splunk Core Certified Advanced Power User Certification.
  • Big four consulting background or Fortune 500 company experience.
  • Telecom/Cable industry experiences a plus.
  • Incident Response, Security Engineering, or SOC experience a plus.
  • At least one relevant industry certification - CISSP, CISM, CISA.
  • BS/BA in a related discipline required (i.e., Computer Science, Information Systems, Engineering, Business, etc.).

Who We Are

About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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