Veritas Partners has an immediate need for a Systems/Network Engineer to join our team in the greater Atlanta, GA area!
The successful candidate will have many responsibilities including, but not limited to, local deskside and infrastructure support for the company’s main office, as well as remote support of the Florida office. This individual will also be part of the company’s Infrastructure Operations team, assisting with design, maintenance, and troubleshooting of the larger production environment especially as it pertains to IT solutions.
Responsibilities:
Provide courteous and timely response to calls and requests for support of both onsite and remote stakeholders.
Utilize ServiceNow to log, update, and manage incidents and service requests while following Change Enablement policies and procedures.
Provide support and management for typical business applications such as Microsoft Office Products (O365), Citrix VPNs and remote desktops, Web browsers, and Antivirus.
Provide support and management for VMware based Windows environments.
Provide support and management for hosted O365 environments.
Image, configure and deploy Windows and macOS end-user devices.
Perform Account Management functions utilizing Active Directory Manager within an O365 hosted environment.
Troubleshoot network connectivity issues (Layers 1, 2, and 3)
Participate in deployment of new network infrastructure.
Adhere to existing and develop new processes and procedures set at the enterprise level.
Strong communications skills and customer service experience is essential.
Ability to multi-task between processing tickets and various project work
Assist with equipment moves within RSN office location(s)
Participate in the Sinclair Infrastructure Operations on-call rotation.
Qualifications:
5+ years of Information Technology experience, preferably in a fast-paced environment
Direct support experience with Windows Workstation OS 7 and 10
Experience managing O365 Cloud-based Active Directory environments
Experience managing LAN environments (switches, routers, and firewalls) – Cisco, Arista, Aruba, FortiNet, Palo Alto
Basic Network troubleshooting within the OSI model
Imaging, Maintaining, and upgrading windows machines utilizing SCCM and InTune.
Providing user support over the phone (remote) and in-person.
Ability to troubleshoot and remediate hardware and software issues within desktop and server environments.
Familiar with ServiceNow and/or similar IT Service Management ticketing systems
Experience managing macOS and associated hardware in a business environment.
Management and operating within a VMware enterprise environment.
Experience automation administration tasks via PowerShell, Ansible, and Terraform