ServiceNow Configuration & Asset Manager CMDB (REMOTE)

ServiceNow Configuration & Asset Manager CMDB (REMOTE)

Vacancy expired!

ServiceNow Configuration & Asset Manager (CMDB)

Seeking

ServiceNow Configuration and Asset Manager. Overall responsibilities include leading the Configuration Management Team including owning the CMDB and Discovery processes and Asset Management in ServiceNow. This is an internal facing role working with the global ServiceNow and IT and Business leadership providing the necessary service and solutions associated with administering and maintaining these and other aspects of ServiceNow systems.

ServiceNow Configuration & Asset Manager (CMDB) Duties

• Manage day-to-day activities of the Configuration Management process including setting priorities and work assignments
• Facilitate CM audits as required
• Coordinate with the Critical Incident Management Team for issues related to the Configuration Management system
• Mentor the organization on Configuration Management system services, concepts, policies, and procedures
• Chair the Configuration Management Core and Extended Team meetings keeping Executive Sponsors and management informed of proceedings
• Coordinate with CM Core and Extended Team to ensure CMDB accuracy
• Monitor Discovery processes, detect issues and pursue remediation with respective teams as needed
• Experience implementing IT Asset Management in ServiceNow
• Provide expert guidance for IT Asset Management (Hardware and Software) Lifecycle processes
• Experience with IT Asset Management process and operational delivery
• Knowledgeable in Procurement processes and policies to interface with the Procurement Team
• Support integrations and processes with external systems used to load, normalize and maintain consistent data for ServiceNow CMDB and Asset Management
• Other ServiceNow support activities as directed by management

ServiceNow Configuration & Asset Manager (CMDB) Skills

• Strong knowledge/skills in ITIL/ITSM, accounting and finance business practices
• Solid knowledge & experience in SNOW applications:

o Configuration Management (CMDB) and Discovery

o Asset Management

o Incident Management

o Problem Management

o Change Management

o Request Management/Service Catalog

o Portfolio/Project/Demand Management

o DevOps

o Knowledge Management

o Time Tracking

o Governance, Risk and Compliance (GRC)

o User Portal

o Customer Service Management

o Legal Service Delivery

• Service Level Management

• ServiceNow Reporting and Dashboards

• Strong analytical skills
• Self-motivated, results oriented
• College degree with appropriate experience
• Experience in card payment processing or bank industry is an advantage
• Excellent written and spoken English

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