Sales Operations Advisor, Channel - Secureworks Sales - Remote US

Sales Operations Advisor, Channel - Secureworks Sales - Remote US

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Sales Operations Advisor, Channel

Secureworks® (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20+ years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about "what's next." We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Role Overview

The Channel Sales Operations Advisor will analyze all Channel Business needs and work with cross-functional teams to operationalize the processes.

You will manage multiple tasks and functions with limited supervision and provide input on current processes, make recommendations on improvements (to increase efficiency and revenue effectiveness of our channel programs), and provide ongoing support for ad-hoc projects. To accomplish this, as the Channel Sales Operations Advisor you will act as a liaison between Sales/Sales Management, Marketing, Finance, and Information Technology groups working closely with functional leaders and subject matter experts to document business processes, identify business requirements, project manage initiatives and drive adoption of new processes.

Responsibilities

• Drive the ideation, development, implementation and adoption of process enhancements to improve the partner experience
• Understand and become functional expert in all components of the Secureworks channel sales strategy and operations, including Deal Registration and Partner Lifecycle Management
• Develop process improvements for onboarding new partners in Secureworks business systems
• Develop strong cross functional relationships with Sales, Marketing, IT, and Finance to effectively collaborate with business stakeholders

Requirements

• Minimum 6 years of experience in Channel Sales Operations within an IT security or IT software company
• Minimum of 6 years of experience with sales tools and technologies (Salesforce.com, etc.)
• Minimum of 5 years working in Excel and Tableau reporting platforms
• Minimum of 4 years creating and driving change initiatives to current business processes and developing improvement projects that have not been specifically requested and selling the ROI for a project that may not be initially understood by others

Preferred

• Bachelor's degree in Marketing, Business Information Systems, or equivalent
• 5-7 years related experience within a professional services, sales, or customer support operations role
• Previous working experience with Channel Sales-oriented data within a Channel Sales organization
• Experience with SalesForce.com - Sales Cloud and Community Cloud
• Experience with large data sets and turning them into insights

Location: Remote - US

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Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here.