Vacancy expired!
Please apply for this position by sending your resume to:
Email: apply AT chandratech DOT com
SUBJECT: Applying for Help Desk Analyst Conyers, GA
Hourly Rate: $20 W2; $24 CTC/1099
Job Description:
LOCAL CANDIDATES- This position is located at DDS Headquarters in Conyers, Georgia.
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Help concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
Internal customer support involves trouble shooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Sr level management.
External customer support ranges from general website support to assistance with password resets and online account management.
The Help Desk Analyst will be expected to provide a high level of customer service while handling difficult situations.
Job Responsibilities